What is the check-in and check-out policy at New Point Opera?
Check-in is from 15:00 and check-out is by 11:00.
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New Point Opera – A Favorite for Families in Madrid
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Key details
About the Hotel
Calle De Las Hileras 8, Madrid, 28013,
- Close to the Royal Palace of Madrid
Perfect
9.1
9.4
4.8
* City-center apartments with private terraces, complimentary evening wine, and 24-hour front desk
Accommodations
New Point Opera offers studio, one-bedroom, and two-bedroom apartments, each with a fully equipped kitchen and private bathroom. The penthouses include private terraces overlooking the city, while Superior Apartments provide two bathrooms and a washer-dryer. Every unit has tiled floors, a flat-screen TV, and a dining area.
On-Site Amenities
The 4th-floor terrace has sun loungers and a chilling area open daily from 10:00 to 00:00. A solarium and public bath are available for guest use. The property provides a paid airport shuttle to Adolfo Suarez Madrid-Barajas airport, 25 km away.
Guest Services
A 24-hour front desk offers tourist information, concierge service, and private check-in/check-out. Multilingual staff supports international guests, and luggage storage is available before check-in and after check-out. Video monitoring, key card access, and safety deposit boxes are in place for security.
Complimentary Offerings
Guests receive complimentary coffee, tea, mini muffins, and orange juice in the mornings. Free wine is served in the lobby each evening. These daily refreshments are available to all guests without charge.
Location
The property is
Highlights
Location: Walk to Plaza Mayor, Royal Palace, and Gran Via
Rooms: Penthouses with private terraces overlooking the city
Amenities: 4th-floor terrace with sun loungers and solarium
Services: 24-hour front desk, multilingual staff, free luggage storage
Complimentary: Daily morning coffee, muffins, juice, and evening wine
Family: Two-bedroom apartments with two bathrooms and washer-dryer
“This Madrid lodging stands out for its modern apartments near the Royal Palace and Plaza Mayor, an ideal location for city exploration. The urban concept caters to families and business travelers alike, who will find the well-equipped kitchens and complimentary refreshments appealing. In my opinion, the penthouses with private terraces are a particularly attractive feature.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Studio Balcony2 persons35 sq. feet2 Single bedsAir conditioningBalconyroom details
- Standard Studio2 persons30 sq. feet2 Single bedsAir conditioningHeatingroom details
- Studio Apartment2 persons35 sq. feet2 Single bedsAir conditioningBalconyroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Allergy-free rooms
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Tours/Ticket assistance
Dining
- Outdoor dining area
Business
- Fax/Photocopying
Children
- Cots
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Sun loungers
- Sun terrace
- Solarium
- Public Bath
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Sitting area
- Dressing area
- Patio
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Show more
New Point Opera Location
Calle De Las Hileras 8, Madrid, 28013,
Explore Madrid
Experience Madrid
Royal Palace of Madrid
9 minutes' walk
A grand historic palace, showcasing stunning architecture and lavish interiors. Guided tours enhance the visit.
Plaza Mayor
4 minutes' walk
A central square surrounded by restaurants and shops, perfect for people-watching and soaking up local culture.
Prado National Museum
19 minutes' walk
One of the world's premier art museums, featuring works by Goya, Velázquez, and Bosch. Free admission on certain days.
Museo Nacional Thyssen-Bornemisza
15 minutes' walk
A diverse art collection ranging from the medieval period to modern times. Offers guided tours and temporary exhibitions.
Cycling along Madrid Rio
15 minutes' ride
A scenic riverside path ideal for biking or jogging. Bike rentals available nearby, with beautiful views of the city.
Yoga in El Retiro Park
25 minutes' walk
Relaxation sessions in Madrid's largest park, great for meditation and outdoor classes. Check local schedules for sessions.
Tapa Tapa Arenal
1 minute' walk
A lively tapas bar offering a range of traditional dishes. Great for sharing, with vegan options available.
Steakburger Arenal
2 minutes' walk
A casual eatery specializing in gourmet burgers, with a focus on quality ingredients. Reservations recommended for peak hours.
Teatro Real
5 minutes' walk
Operatic performances in a magnificent venue. Check the schedule for upcoming shows and family-friendly events.
Circulo de Bellas Artes
14 minutes' walk
A cultural center with art exhibitions, film screenings, and a rooftop bar offering panoramic views of Madrid.
Tips on navigating the city
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Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Catalan, Portuguese, Tagalog / Filipino
Number of rooms:
25
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Great location
Friendly staff
Clean rooms
Open air terrace
Cons
Audible neighbors
Small shampoo portions
Poor soundproofing
Insufficient linens
Guest reviewsbased on 1420 reviews
Nicholas from Australia
Couple
Studio Balcony
4 nights in November 2025
|
Reviewed: January 08, 2026
9.2/10
A haven of hospitality, a heart's gentle ease
constant support friendly staff easy access numerous shops
The front desk offered service around the clock, providing constant support. I found the staff both friendly and ready to help. The location allowed easy access to the market and moyo square. The royal palace was only a ten-minute walk. A main street nearby featured numerous shops and restaurants.
the towels showed some wear and could have benefited from extra bleach
Location
10/10
The hotel location ensures convenient access to many points. Opera metro stop is nearby. A short walk leads to Plaza Mayor and Puerta del Sol, both major attractions.
Dining
9/10
Numerous restaurants populate the neighborhood, giving a broad selection. The Mercato San Miguel stands within easy reach, providing many diverse food choices. These varied options enhance the appeal.
Service
9/10
Staff members were notably friendly. Their helpful approach and attentiveness enhanced my stay. The reception area maintained a consistently high service level.
Facilities
9/10
The presence of a 24-hour front desk adds convenience. This ensures support is available. The setup facilitates simple navigation and immediate assistance.
Rooms
9/10
The studio apartment provided ample space for relaxation. It included necessary amenities, promoting a comfortable experience. Cleanliness was obvious, promoting relaxation after exploration.
0 Helpful
|
Nick from Australia
Single
Studio Balcony
4 nights in November 2025
|
Reviewed: December 21, 2025
9.5/10
Central Stay with Great Access
great location attentive staff
the location proved convenient I found the royal palace less than ten minutes away. numerous cafes restaurants and shops are just steps away from the hotel. i also appreciated the 24/7 reception service as it provided extra security and assistance. the staff scheduled my taxi and it was helpful for early morning departures. the room was very clean and well kept a nice experience overall.
this disturbance impacted the overall tranquility of my stay despite other positive aspects.
Facilities
9/10
the apartment has a functional kitchen with all necessary equipment available guests can easily manage their meals. i appreciated the coffee and orange juice in the lobby each morning as a nice touch for those wanting quick refreshment.
Service
10/10
the staff was very helpful with any requests i had they were also very courteous. the front desk was always manned offering assistance at all hours it was easy to arrange for services like taxis with their help.
0 Helpful
|
juliet from united kingdom
Family with children
studio balcony
4 nights in November 2025
|
Reviewed: December 14, 2025
9/10
perfect location, superb room
excellent location spacious apartment
the location was excellent. local boutiques were fun to shop at, and we found many nearby dining options. the studio apartment was spacious and very clean.
0 Helpful
Show more reviews
FAQs
About New Point Opera
How far is New Point Opera from Adolfo Suarez Madrid-Barajas Airport?
The hotel is 25 km from Adolfo Suarez Madrid-Barajas Airport, with an approximate travel time of 36 minutes.
What nearby attractions are accessible from New Point Opera?
Popular nearby attractions include the Royal Palace of Madrid (600 m), Mercado San Miguel (200 m), and Gran Via Street (0.5 km).
What amenities does New Point Opera provide in its rooms?
Rooms feature free Wi-Fi, a flat-screen TV, air conditioning, a fully equipped kitchenette, and a private bathroom with a hairdryer.
Does New Point Opera offer any services for families with children?
Family-friendly amenities include cots and spacious accommodations suitable for families.
Is there any outdoor space at New Point Opera?
Guests can relax on the rooftop terrace, which includes sun loungers and is open from 10:00 to 00:00.
What is the language proficiency of the staff at New Point Opera?
The staff at the hotel speak English, French, Italian, Spanish, and Portuguese.
What types of payment does New Point Opera accept?
The hotel accepts major credit cards including American Express, Visa, Maestro, and MasterCard.
What features are included in the communal areas of New Point Opera?
The hotel provides a shared lounge, 24-hour reception, and luggage storage for all guests.
How does New Point Opera ensure guest security?
The hotel is video-monitored 24 hours a day for enhanced security.
How can guests get transportation to and from the airport from New Point Opera?
A paid airport shuttle service is provided for guests traveling to and from the hotel.
What business facilities are available at New Point Opera?
The hotel offers complimentary cleaning service every two days for business travelers.
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